Data controller:<\/strong> Ruth Gravelle, trading as rightmind.life rightmind.life respects your privacy and processes personal information in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and the Data (Use and Access) Act 2025.<\/p>\n Ruth Gravelle trades as rightmind.life and may work with independent assessors, teachers, therapists and other professionals. Where another professional is independently responsible for your information, you will be given their details and can request their\u00a0privacy information from them.<\/p>\n Depending on the service requested, rightmind.life may collect:<\/p>\n Please avoid sending sensitive personal or medical information in an initial enquiry unless it is necessary.<\/p>\n Information may be used to:<\/p>\n Information is processed where this is necessary to provide an agreed service, comply with a legal obligation, support the legitimate operation of the business or where consent has been given. Additional legal protections apply when health or other special category information is processed.<\/p>\n Information is only shared where reasonably necessary and legally permitted. This may include sharing it with:<\/p>\n rightmind.life does not sell personal information.<\/p>\n Confidential information will not normally be shared without permission unless there is a legal requirement, a safeguarding concern or a serious risk of harm.<\/p>\n Reasonable measures are used to protect personal information, including password-protected devices and documents, restricted access and locked storage for paper records.<\/p>\n Some appointments and communications may take place through email, Zoom or similar online services. Although reasonable security precautions are taken, no internet communication can be guaranteed to be completely secure.<\/p>\n Some technology providers may process information outside the United Kingdom. Where this happens, appropriate data-protection safeguards will be used.<\/p>\n Personal information is kept only for as long as reasonably required.<\/p>\n Dyslexia enquiry and service records are generally retained for up to 12 months after the service has ended. Hypnotherapy records are generally retained for up to 24 months after the final session.<\/p>\n Certain reports, financial records or information relating to children may need to be retained for longer to meet legal, professional, insurance, safeguarding or complaints requirements. Information that is no longer required will be securely deleted, destroyed or anonymised.<\/p>\n Depending on the circumstances, you may ask to:<\/p>\n Access requests are normally free and will usually be answered within one month. A fee may only be charged in the limited circumstances permitted by law.<\/p>\n Questions, requests or complaints about personal information should be submitted through the rightmind.life contact form.<\/p>\n Data-protection complaints will be acknowledged within 30 days, appropriately investigated and answered without undue delay.<\/p>\n You may also complain to the Information Commissioner\u2019s Office if you are dissatisfied with how your information has been handled.<\/p>\n The website may contain links to external websites and embedded services such as maps or videos. These organisations have their own privacy and cookie policies. rightmind.life is not responsible for the privacy practices, content or services of external websites.<\/p>\n Further information about website cookies should be provided through the website\u2019s cookie notice or consent settings.<\/p>\n Please do not attend an in-person appointment if you or your child is unwell or may have an infectious illness. Contact rightmind.life as early as possible to discuss rearranging the appointment. The normal booking and cancellation terms will apply.<\/p>\n rightmind.life does not provide an emergency or crisis service. In an emergency, call 999 or attend Accident and Emergency. Urgent NHS mental-health support may also be obtained by calling NHS 111 and selecting the mental-health option.<\/p>\n Information may be disclosed without consent where this is required by law or where there is a serious safeguarding concern or risk of harm.<\/p>\n For online appointments, clients should be in a private and safe location and should not participate while driving. Please advise rightmind.life in advance of any accessibility, communication, health or safety requirement that may affect the appointment.<\/p>\n This notice will be reviewed regularly. Significant changes will be published on this page.<\/p>\n","protected":false},"excerpt":{"rendered":" Privacy and Safety Notice Data controller: Ruth Gravelle, trading as rightmind.life Policy first introduced: 7 September 2017 Most recent review: 23 July 2026 Data protection rightmind.life respects your privacy and processes personal information in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and the Data (Use and Access) Act 2025. … Continue reading “Privacy & Safety”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1583","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rightmind.life\/index.php\/wp-json\/wp\/v2\/pages\/1583"}],"collection":[{"href":"https:\/\/rightmind.life\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rightmind.life\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rightmind.life\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rightmind.life\/index.php\/wp-json\/wp\/v2\/comments?post=1583"}],"version-history":[{"count":43,"href":"https:\/\/rightmind.life\/index.php\/wp-json\/wp\/v2\/pages\/1583\/revisions"}],"predecessor-version":[{"id":4475,"href":"https:\/\/rightmind.life\/index.php\/wp-json\/wp\/v2\/pages\/1583\/revisions\/4475"}],"wp:attachment":[{"href":"https:\/\/rightmind.life\/index.php\/wp-json\/wp\/v2\/media?parent=1583"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nPolicy first introduced:<\/strong> 7 September 2017
\nMost recent review:<\/strong> 23 July 2026<\/p>\nData protection<\/h2>\n
Information collected<\/h2>\n
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How information is used<\/h2>\n
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Sharing information<\/h2>\n
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Storage and security<\/h2>\n
How long information is kept<\/h2>\n
Your rights<\/h2>\n
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Questions and complaints<\/h2>\n
Website links and cookies<\/h2>\n
Health and safety<\/h1>\n
Changes to this notice<\/h2>\n